TERMS OF USE

 

This page ‘Terms of Use’ (“The Terms”) tells you the terms of use on which you may use, browse or purchase products or services in our website www.nataliagentilcore.com whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.

 

ABOUT US

Natalia Gentilcore is a site operated by Natalia Gentilcore ("we" or “us”). Our email address is info@nataliagentilcore.com.

 

OUR SITE

We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.

You must treat as confidential any user identification code; password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.

You must comply with the provisions of our Acceptable Use Policy when using our site.

It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.

 

1. CHANGE OF TERMS

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting.

 Please check these terms and conditions periodically for changes.

Your continued use of this site and purchase of products on this site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.

If the revised terms apply to your order, we will notify you of the changes. If you intend to cancel the Contract with us upon such changes, you may cancel either in respect of all the affected Products or just the Products you are yet to receive. If you opt to cancel, you shall return (at our cost) relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

 

2. INTELLECTUAL PROPERTY RIGHTS

Copyright © 2022-2024 – Natalia Gentilcore

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

Other than the above, we do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission.  If you print off, reproduce, copy or download any part of our site in breach of this notice, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs.

 

3. RELIANCE ON INFORMATION AND LINKS

The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

4. PRIVACY POLICY AND ACCEPTABLE USE POLICY

4.1 We process information about you in accordance with our Privacy Notice.

4.2 Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Notice.

 

5. PLACING AN ORDER

5.1 Please read these terms and conditions carefully before placing an order. By purchasing products on this site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions, please do not purchase products on this site.

5.2 You shall not purchase any Products from our Site if you are below the age of 18 years old.

 

6. COACHING SERVICES (1:1 AND GROUP COACHING)

6.1 Joining any coaching service, the client agrees the below:

(i) The client understand that coaching is a comprehensive process that may involve all areas of their life, including work, finances, health, relationships, education and recreation. The client acknowledges that deciding how to handle these issues, incorporate coaching into those areas, and implement their choices is exclusively their responsibility.

(ii) The client understands that coaching does not involve the diagnosis or treatment of mental disorders as defined by the Mental Health Act in The United Kingdom. The client understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and I will not use it in place of any form of diagnosis, treatment or therapy.

(iii) The client understand that coaching is not to be used as a substitute for professional advice by legal, medical, financial, business, spiritual or other qualified professionals. The client will seek independent professional guidance for legal, medical, financial, business, spiritual or other matters. The client understands that all decisions in these areas are exclusively theirs and they acknowledge that their decisions and their actions regarding them are they sole responsibility.

6.2 The services to be provided by the Natalia Gentilcore to the client are Zoom coaching, as agreed jointly with the client. Coaching may address specific personal projects, business successes, or general conditions in the client's life or profession.

6.3 To start a coaching – client relationship the first step is to book a discovery call and sign an agreement before proceeding with the coaching service.

6.4 Please read Terms and Conditions for each online offering before placing the order because that Terms will be our agreement.

 

7. REIKI SESSIONS; REIKI CIRCLES AND REIKI EVENTS

7.1 Booking a Reiki service, the client agrees the below:

(i) The client understands that a Reiki service does not involve the diagnosis or treatment of mental disorders as defined by the Mental Health Act in The United Kingdom.

(ii) The client understand that a Reiki service is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and I will not use it in place of any form of diagnosis, treatment or therapy.

(iii) The client understand that a Reiki service is not to be used as a substitute for professional medical advice, spiritual or other qualified professionals. The client will seek independent professional guidance if required. The client understands and acknowledge that their decisions and their actions are they sole responsibility.

7.2 The services to be provided by Natalia Gentilcore to the client are Zoom sessions or in person, as agreed jointly with the client.

7.3 Please read Terms and Conditions for each online offering before placing the order because that Terms will be our agreement.

 

8. PRODUCTS – PAINTINGS AND PRINTS

We have made every effort to display the images of the Products accurately on our Site, but they are for illustrative purposes only. All sizes, weights, capacities, colours, dimensions and measurements indicated on our Site have a [2%] tolerance. Products delivered and packaging may vary slightly from those images. 

If the viewer has any doubt about purchasing a service or product online, it is their responsibility to contact us by email before doing it.

 

9. ACCEPTANCE OF ORDER

9.1 These Terms will become binding on you and us and a Contract will come into effect between you and us only upon our written acceptance of the Order issued to you by email (Dispatch Confirmation). We are not bound by the Order unless we accept it in writing.

9.2 If there is any conflict between these Terms and any term of the Order, the Order will take priority.

9.3 At the time of acceptance of an Order an order number is assigned to you. You should quote the order number in all your subsequent correspondence relating to the Order.

9.4 If you have already paid for the Products and we are unable to supply you with a Product because the Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will notify you and will refund you the full amount as soon as possible.

 

10. DELIVERY

10.1 We will let you know the estimated delivery date which will be within 15 working days after the date of the Dispatch Confirmation. Our delivery date may occasionally be affected by Circumstances Beyond Our Control in which case please see clause 18 below.

10.2 If no one is available at your address to take delivery, we will leave you a note to rearrange delivery.

10.3 Delivery of an Order shall be deemed to be completed when:

(i) we deliver the Products to the address given by you;

(ii)  we deliver the Products directly to you; or

(iii) a carrier organised by you to collect Products from us collects the Products from us

and you will be responsible for the Products from that time.

10.4 Upon receipt of full payment (including all applicable delivery charges) you will be the owner of the Products.

10.5 If we fail to deliver Products within 15 working days, then you may cancel your Order straight away if any of the following applies to you:

(a) we have refused to deliver the Products;

(b) delivery within the delivery deadline was essential considering relevant circumstances; or

(c) you informed us prior to acceptance of your order that delivery within the delivery deadline was essential.

10.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.5, you can specify a new reasonable delivery deadline, and you can cancel your Order if we do not meet the new deadline.

10.7 You can cancel your Order under clause 10.5 or clause 10.6, only for original Paintings, unless splitting them up would significantly reduce their value.

 

11. INTERNATIONAL DELIVERY

11.1 We deliver to the International Delivery Destinations, please email us for more information. However, certain Products are not delivered to International Delivery Destinations so please email us to info@nataliagentilcore.com before ordering any Products.

11.2 Delivery of Products to International Delivery Destinations will be subject to applicable import duties and taxes payable by you. Prior to placing an order, you should contact your local customs office for information on this.   

11.3 You agree to comply by all applicable laws of country to which Products are delivered and we shall not be liable for any such violations.

 

12. PRICE AND DELIVERY CHARGES

12.1 Prices of the Products are specified on our site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.

12.2 Our prices are inclusive of VAT. However, if there is a change in the rate of VAT between the date of the Order and the date of delivery or performance, the rate of VAT that you pay will be adjusted, unless you have already paid full purchase price prior to the change in the rate of VAT takes effect.

12.3 For international delivery, the delivery cost is not included in the price specified for a Product. It will be added to the due amount.

12.4 Despite our best efforts, there may be incorrect prices on some of the Products. If the Products' correct price is less than a price shown on our site, the lower amount will be charged. If the Products' correct price is higher than the price specified on our site, we will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakeable and mispricing could have been recognised reasonably by you, we will not be liable to provide the Products to you at the lower price that was incorrect.

 

13. PAYMENT

Payment for Products is to be made in advance by credit or debit card. We accept payment with Apple Pay, Google Pay, or Paypal, depending on your location. We accept payments from all major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro.
 

14. LINKING TO OUR SITE

14.1 You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

14.2 The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.

14.3 You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

14.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

 

15. UPLOADING MATERIAL TO OUR SITE

15.1 When you upload material to our site, or make contact with other users of our site, you must comply with our Acceptable Use Policy. If you upload material in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss.

15.2 Any material you upload to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties. If any third party claims that any material posted or uploaded by you to our site violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them.

15.3 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

15.4 We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.

 

16. VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.

 

17. OUR LIABILITY

17.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:

1. loss of income or revenue;

2. loss of business;

3. loss of profits or contracts;

4. loss of anticipated savings;

5. loss of data;

6. loss of goodwill;

7. wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

17.2 This does not affect any liability which cannot be excluded or limited under applicable law.

 

18. CIRCUMSTANCES BEYOND OUR CONTROL

18.1If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

18.2 Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, pandemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

18.3 If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

18.4 you will be notified as soon as reasonably possible; and

18.5 the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control. If the delivery date is affected by the Circumstances Beyond Our Control, we will reschedule the delivery date with you after the Circumstances Beyond Our Control are over.

18.6 If Circumstances Beyond Our Control occur and you do not wish us to provide the Products, you may cancel the contract in accordance with our Return Policy. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 6 weeks in accordance with our cancellation rights in our Return Policy.

 

19. NOTICE

Any notice to us should be in writing and sent to us by e-mail at info@nataliagentilcore.com.

Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you provided us with on the Order.

 

20. MISCELLANEOUS

20.1 We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.

20.2 You cannot transfer your rights and obligations under these Terms to any another person without our written approval.

20.3 This contract is only between you and us. No other third person shall have any rights to enforce any terms.

20.4 Each paragraph of these Terms are separate and distinct form other. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.

20.5 Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

 

21. JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

 

22. CONTACT US

For any questions or queries you can contact us at info@nataliagentilcore.com